Comments on: 25 reasons users STOP using your product: An analysis of customer lifecycle http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/ Essays on viral marketing, freemium, and social gaming Sun, 07 Mar 2010 15:07:14 -0700 http://wordpress.org/?v=2.9.2 hourly 1 By: vincentvanderlubbe http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/comment-page-1/#comment-2608 vincentvanderlubbe Sat, 06 Feb 2010 20:14:47 +0000 http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/#comment-2608 Great! Lots of value in one post. On a slide with a time line it would look even better. Great! Lots of value in one post. On a slide with a time line it would look even better.

]]> By: Vegas http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/comment-page-1/#comment-1613 Vegas Tue, 24 Mar 2009 00:30:19 +0000 http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/#comment-1613 Have you ever considered adding more videos to your blog posts to keep the readers more entertained? I mean I just read through the entire article of yours and it was quite good but since I'm more of a visual learner,I found that to be more helpful well let me know how it turns out! I love what you guys are always up too. Such clever work and reporting! Keep up the great works guys I've added you guys to my blogroll. This is a great article thanks for sharing this informative information.. I will visit your blog regularly for some latest post. Have you ever considered adding more videos to your blog posts to keep the readers more entertained? I mean I just read through the entire article of yours and it was quite good but since I'm more of a visual learner,I found that to be more helpful well let me know how it turns out! I love what you guys are always up too. Such clever work and reporting! Keep up the great works guys I've added you guys to my blogroll. This is a great article thanks for sharing this informative information.. I will visit your blog regularly for some latest post.

]]> By: Wigs http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/comment-page-1/#comment-1547 Wigs Thu, 12 Mar 2009 02:35:25 +0000 http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/#comment-1547 Hahha, I know the feeling bro! Smash it makes you feel good for about2 minutes til you realize your going to have to clean up the mess! LOL Hahha, I know the feeling bro! Smash it makes you feel good for about2 minutes til you realize your going to have to clean up the mess! LOL

]]> By: Customer Retention http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/comment-page-1/#comment-1358 Customer Retention Thu, 29 Jan 2009 00:49:14 +0000 http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/#comment-1358 good analysis of the situation and even a better photo of the situation. I can relate with it on so many levels. Keep up the research! good analysis of the situation and even a better photo of the situation. I can relate with it on so many levels. Keep up the research!

]]> By: Ric http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/comment-page-1/#comment-68 Ric Thu, 03 Jul 2008 12:35:08 +0000 http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/#comment-68 <p>Great peice! I'm currently co-designing a social network and this offers an overview of core questions that need to be examined. In addition, like in my case since what were building is a bit of a hybrid site, we're finding it invaluable to look at our competitors experience and perceived value, to better guide us in developing that particular module of our community. If you ever revisit this topic again, It may be interesting to see how competitor analysis would fit into this article.</p> Great peice! I’m currently co-designing a social network and this offers an overview of core questions that need to be examined. In addition, like in my case since what were building is a bit of a hybrid site, we’re finding it invaluable to look at our competitors experience and perceived value, to better guide us in developing that particular module of our community. If you ever revisit this topic again, It may be interesting to see how competitor analysis would fit into this article.

]]> By: Jess http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/comment-page-1/#comment-67 Jess Mon, 30 Jun 2008 14:25:30 +0000 http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/#comment-67 <p>A huge exit point for me is the realization that there's some content that I really want, that I cannot get by playing/using the site in my own style. </p> <p>For example: If I want to craft this really awesome thing, I have to spend hours and hours raiding with an uberguild and hope that no one ninjas the ultra-rare bind-on-pickup component I need. As a solo player, that's my queue to depart, because the game is trying to force me to play in a way I have no intention of playing, ever. The same principle holds with anything else I play or use; if I can't get full functionality out of it without poopsocking or behaving in a way I'm not willing to, it's byebye.</p> A huge exit point for me is the realization that there’s some content that I really want, that I cannot get by playing/using the site in my own style.

For example: If I want to craft this really awesome thing, I have to spend hours and hours raiding with an uberguild and hope that no one ninjas the ultra-rare bind-on-pickup component I need. As a solo player, that’s my queue to depart, because the game is trying to force me to play in a way I have no intention of playing, ever. The same principle holds with anything else I play or use; if I can’t get full functionality out of it without poopsocking or behaving in a way I’m not willing to, it’s byebye.

]]> By: Daniel http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/comment-page-1/#comment-66 Daniel Mon, 30 Jun 2008 13:20:54 +0000 http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/#comment-66 <p>You forgot to mention spam bots. Before Myspace and Facebook, people went to Yahoo Groups and chat rooms. But the spam bots ruined those groups and chat rooms. Yahoo did nothing, and it got to the point where there were more bots than people in the groups and chats. This disgusted and chased away people at all stages of experience, and its probably the main reason so few people signed up for Yahoo 360.</p> You forgot to mention spam bots. Before Myspace and Facebook, people went to Yahoo Groups and chat rooms. But the spam bots ruined those groups and chat rooms. Yahoo did nothing, and it got to the point where there were more bots than people in the groups and chats. This disgusted and chased away people at all stages of experience, and its probably the main reason so few people signed up for Yahoo 360.

]]> By: free market research http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/comment-page-1/#comment-65 free market research Mon, 30 Jun 2008 09:37:34 +0000 http://andrewchenblog.com/2008/06/29/25-reasons-users-stop-using-your-product-an-analysis-of-customer-lifecycle/#comment-65 <p>good analysis - startup and decision makers should look at this.</p> good analysis – startup and decision makers should look at this.

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