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Quantitative approaches to consumer internet


(Stolen from Uncov)

After the Techcrunch Bump

Josh Kopelman writes a great post titled "After the Techcrunch Bump" where he talks about some key quantitative measures of how your site is doing:

  • usage growth
  • viral coefficient
  • engagement level
  • cohort analysis

Absolutely worth reading in more detail, particularly for folks who primarily focus on blog "buzz" or PR in order to generate traffic…

My position on this topic

I’ve written on some similar issues, taking a more extreme viewpoint here, where the point is to say, forget Techcrunch, just focus on metrics and building your business.

My take on it is that if you can quantitatively measure user acquisition, retention, and monetization to your site, and optimize towards that, then the entire decision whether or not you want to talk to press and bloggers is an independent decision. What are the advantages and disadvantages of making what you’re doing public? And for the most part, until you’ve perfected your traction, why alert your potential competitors on what you’re up to?

Instead, it strikes me that one of the smartest things to do is to keep a low-profile, gather millions of customers, and go from there. The caveat to this being that you can often find interesting partners, investors, and employees by going public.

How quantitative are consumer startups?
The heart of the issue in Josh’s post, however, is that consumer internet startups are very very quantitative. Another smart VC, Vineet Buch from Bluerun, recently remarked to me over coffee:

It’s a myth that enterprise companies are more metrics-driven than consumer companies – in fact it’s the other way around.

I totally agree with this, because when you have millions of users driving billions of pageviews, that’s actually trillions of datapoints to track, analyze, and act upon.

Companies like Amazon and Google, with real revenue streams attached to their businesses, track a ton fo data and optimize. But for a small startup, it’s often overlooked even though the process of validating user-traction is often the #1 job of a seed-stage company.

An alternative approach
I’d like to see more startups actually start with a wonderful, artistic idea for a consumer product, but then spend the first 4-6 weeks working on an analytics architecture around that idea. It’s something that very few companies are willing to do – stats often ain’t fun – but is obviously hugely useful.

Know of anyone doing this??

PS. Cutest thing ever!

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Written by Andrew Chen
January 24th, 2008 at 8:53 pm
  • Nik

    Having been on both sides of the fence, I agree that consumer internet sites have to be far more metric driven than enterprise side firms.

    But, for a resource constrained startup (not just to track the metrics but also to act on them), one has to make a choice between deciding whether to get deep metrics on a particular area (e.g. One specific channel for user acquisition) or go broad on a range of metrics (e.g. Retention, Engagement etc…)

    The choice we made is to go deep in one specific area and track/analyse the metrics for one specific driver as opposed to a broader area.

  • http://acsseo.com Hiten Shah

    I couldn’t agree with you more here. There are so many things that should be optimized regarding a new app, its just that the right data needs to be tracked and evaluated. Another point here is that people tend to get so focused on entirely the wrong numbers. What’s the use of a big PR push or driving a ton of traffic when you aren’t even sure what those visitors are doing or if you’re making the most of that push.

  • Gopi

    >> smartest things to do is to keep a low-profile, gather millions of customers, and go from there

    absolutely true, if you look back you will see usually the most hyped companies in techcrunch (like flock or edgeio) never made it big. Compare those companies with the ones no one cared in the begining (ex: youtube).

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